Anna Roberts – Sainsbury Library
08:40
Whilst sipping tea from my KeepCup on the bus, and glaring at the traffic ahead, I email my supervisor because I think I may be a little late!
09:03
I arrive in the library. My opening shift is made a lot quicker and easier because my supervisor starts work a bit earlier than everybody else. This means she usually does most of the opening up. However, if she is not starting early then these are some of the tasks that we do: folding up blankets on our blanket shelf, returning books on the library system that were in our library return box, walk around the library floors turning the lights on and tidying up the desks and chairs (students and staff at the school can use the library outside of staffed hours), check and replenish paper levels in the printer, and check our IT equipment loan folder. The library is embedded within the Saïd Business School which means the building is already set up before staff come in and business students can still use our library after we go home too!
09:10
We had a mystery wire on our enquiry desk this morning which may have been lost property, but it does look like some of the HDMI cables that are connected to our docking stations. So, I went to investigate whether there were any missing cables.
The PC area cables and wires in our lower reading room were a complete mess like vines all curled up together. So, I decided to tidy the area up a bit.
09:20
Part of desk duty is to monitor our library email inbox. So, I checked the enquiries that we had. Usually, they will involve a mixture of readers asking for business-related research help, some asking for help accessing library resources both online and offline, and others will be requesting access to databases. Some of our databases require staff to create accounts for students, others have a limited number of IDs that we issue to students for a set number of days. Due to high demand, there is often a waiting list for these IDs.
We also welcome and grant access to library visitors, usually non-Saïd Business School students, occasionally others, into the library. Reception rings us to say that a visitor is here and wants to use the library. Often the visitor is already racing up the stairs so you must get an access card ready and hopefully meet them at the door before anyone else enters and leaves-otherwise the visitor will be trapped in the library!
09:30
As the library was quiet, armed with blue tack, a pen and sticky notes I went around our PCs checking if they had the ‘how to log in’ labels on the monitors. I re-tacked some of them and recorded the number that didn’t have any and the docking stations that require their docking labels too. I plan to update those without another day.
09:50
My colleague, who also works at the library’s Egrove site, gave me a book which had been requested for scanning. Egrove Park is the location for the business school’s Executive Education services, which includes some residential courses. We have a small collection of roughly 955 books which can be borrowed by users at Egrove and by members of the university.
I check ALMA for any other requests to triage and fulfill. I then wrote a post-it note for the part to be scanned and placed the book on my desk in the office.
I also checked the SBS intranet to keep up to date with news within the school. I read an article giving the Dean’s message about International Women’s Day (IWD) the next day. Internal communications were also requesting staff to send along a picture and a couple of words for IWD. I created a book display for IWD and a window display for the Oxford Africa Business Forum. As I was planning to write a blog post about my book display, I decided that I would also send a picture and some words along for this. You can read the blog post ‘Celebrating in True Library Fashion’ and see a list of the books on our Sainsbury Library News page.
11:00
My colleague who was covering my 20-minute morning break came along to cover. I went to the school’s café/common room to help myself to a free tea in my KeepCup. Staff at the school get subsidized food at the common room and dining hall which means a 50% – 60% discount on cakes, pastries, cheesecakes, and whatever other delights the café and catering team rustles up! I go to the tea stand where there are free teabags and an urn of hot water. I listened to some music and relaxed for a bit.
11:20
Back on desk duty after my break.
My colleague asked someone on site to check Harvard Business Review on SOLO as it appeared to have disappeared. I took a look and indeed it was an empty page. Whilst I was testing a different browser, I also assisted some readers with in-person enquiries and welcomed visitors in.
As part of my SOLO investigation, I tried searching in Journal Search and Harvard Business Review and came up with no results. I then tried searching for other journals, same result. I then tried searching with filters and nothing was appearing! Something was wrong! I then compiled an email for OLIS help with screenshots to report the problem. It is always useful to include precise information about the browser and what you are doing when asking for assistance. The team sent out an email to the library mailing list to inform all the libraries and staff that SOLO was experiencing problems, and they thanked our team for reporting it.
In a lovely gesture, a reader whom I had assisted with printing came to the desk especially to say thank you for my help before leaving. This is always very appreciated.
12:30
Journal search is back up! We are lucky to have a fantastic OLIS team who work hard, often in the background, to make sure the Bodleian Library keeps running! A few of my colleagues on site were in a meeting whilst all this happened and didn’t even know that there had been a problem.
13:00 Lunch break
My colleague for the afternoon comes to enquiry desk to changeover. It often seems to be the case that the phone starts ringing, someone wants to borrow IT equipment and something else pops up right when you are transferring. Anyway, I greeted the visitor and then went for lunch, leaving things in my colleague’s hands.
For lunch, I went to the school’s dining room and got an Oxfordshire Blue Cheese and mushroom tart plus the ambient salads that the kitchen provides- very yummy! Staff can get a good quality hot meal or ambient meal for around £2.50 each day- what a bargain! I listened to some music whilst eating and then read my book outside sitting on the school’s amphitheatre steps because it was finally sunny (if a bit chilly though).
14:00
I had a few plans about what I wanted to do like completing the scan and deliver request and completing my blog post. I recently discovered ‘Bodley and the bookworms- Scan and deliver video which I can’t get out of my head when I hear or read‘scan and deliver’. I decided to focus on finishing my blog post as this was more time sensitive. It is often the case as a trainee that you will be juggling a few tasks at a time and that you may be producing blog posts or book displays to mark different events/themes in the year, either local to your library or subject, nationally or internationally. So far, I have done Business of AI, Financial Times ‘Book of the Year’ displays and now IWD and Business in Africa. I will consult with members of the team about future displays.
15:00
I go to cover my colleague’s afternoon tea break. Just as I arrive on desk a reader who is doing Futures Library research informs us there should be more blue crates here for her. She has gone through most, if not all now, of the Pierre Wack library! So, I popped downstairs to check if the Bod book van had arrived yet. The van had arrived, delivering 10 blue boxes/totes plus an oversized archive box- I think this was a record for our library (or at least for me!) although I know that is a tiny delivery in comparison with some of the other libraries. I ended up taking three trips in the lift to bring everything up. It was quite intriguing see some of what is inside the archive boxes- VHS tapes, cassettes, a briefcase folder. My colleague and I scanned in the archive boxes, including an oversized one with a briefcase in it and then my colleague finally went on his tea break.
15:30
A colleague who assisted with putting the book display up and organising kindly offered to be in a photo for the book display for IWD- I was very grateful that she was willing to be in it too! With the photo taken I then finished the blog post for IWD and the Africa Business Forum display and then edited the IWD part slightly to share it with the Saïd Business Schools Internal Communications Team. They very kindly added a bit of context to the library and created an article on Atrium to share with colleagues at the school.
15:45
I went for my afternoon tea break and once again got a tea from the tea station in the school’s common room. I also browsed the pastries and cakes but decided to skip it- they are always very tempting though!
16:05
I caught up on some emails and my to do list.
16:20
Sainsbury Library is currently running an assessment activity concerning where students are sitting and the noise levels of the reading room. We have a board and stickers for students to pick what they are in the library to do and where on our library map, they would prefer to sit to do that. We were also doing some observations in the afternoons where two of us walk around the library and noting where people were sitting and what they were doing e.g. group study, silent study. That afternoon I was doing the observation. Students sometimes looked at us a bit quizzically as we walked around and stood observing the tables.
16:40
Our circulation and customer services librarian showed me how the library records teaching statistics are recorded (this is sessions where staff members have delivered inductions, consultations, and lectures) and SCONUL counts (the SCONUL homepage has a picture of my old library so had to include a link!). Sconul counts are when we, along with other libraries, count the number of readers in the library at a specific time and date. Our circulation librarian is responsible in our library for recording these statistics this and it was good to see what is recorded, why it is recorded and how it is recorded. I have found that there are often opportunities in my day to observe and learn from other staff members about different tasks they do, even if I am not going to be specifically assisting them.
16:55
I write a note in my notebook about some of the ‘book stuff’ I need to do: process new books, complete a scan, and a a plastic cover to the dust jacket. Here is a visual picture of it:
17:00
I head to the train station to wait for a bus home!
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