Like @ Sac! Chronicles of a (fairly) new member of staff

 

I joined the Sackler library in March 2018 as part of the evening and weekend team, following the introduction of Sunday opening hours in January 2018. My duties involve lodge and issue desk cover, shelving, book cleaning and checking reading lists against the online catalogue.

For me, this was a complete change in working environment and hours. My previous job, which I held for more years than I care to think about, was basically Monday to Friday 9am to 5pm. Setting out for work at a time I was previously thinking about going home, took some getting used to but this change, as they say, is as good as a rest.

During the induction to the library a colleague and I were given a tour and we were shown the smallest and largest books held in the Rare Book Room. The smallest, an Italian book about Roman architecture, although quite deep, didn’t appear to be much bigger than a large postage stamp. The largest, an art catalogue of the Hermitage in St Petersburg, is not just coffee table size; it could actually be a coffee table!

 

 

Probably the most satisfying part of working at the issue desk is helping readers to find the item they are looking for. Sometimes this is simply directing them to the right floor or shelving area, if they already know the shelf mark. At other times it involves searching SOLO, confirming the library that holds the item and its shelf mark there.

 

A selection of the classification systems used in the Library. Photo by Chantal van den Berg.

 

When I first started working at the library I thought I would never find my way around the dizzying range of classification systems used (Library of Congress and Dewey Decimal being just two). However, with the help of my other favourite part of the job (although at times it is never ending), shelving, I soon started to become familiar with the layout. I have also revived my rather rusty and very basic knowledge of Roman Numerals. A major achievement was when I directed a reader to the right part of the library without having to use the helpful floor plans (still needed for a couple of floors though).

 

The many book sizes of the sackler. Photo by Frances Lear.

 

The other thing you do notice about shelving is the higher the floor, the bigger the books, which is to be expected when those higher floors contain Eastern and Western art, and architecture (and some Eastern archaeology) books. Luckily for me there are plenty of kick stools and steps around the library for those top shelves.

I have also acquired some new skills working in the library, one of them being the correct way to clean books. I have to confess my books at home simply have a duster flicked over them occasionally.

The range of library users is diverse, which of course means a wide variety of queries, some very simple, some technical. Handling these queries is a great way to learn, especially when I can call on my more experienced colleagues for help.

Finally, in my previous job, I was very used to customers saying they had to leave shortly to pick up their children or catch a bus but until I started at the Sackler I had never had anyone ask for my help because they needed to leave the library within 20 minutes to catch a plane to Paris.

All in all joining the Sackler has been a very good move for me and I hope to spend more time learning about its collection and resources.

 

Frances Lear
Library Assistant, evenings and weekends

 

We welcome suggestions for future blog contributions from our readers.
Please contact Clare Hills-Nova (clare.hills-nova@bodleian.ox.ac.uk) and Chantal van den Berg (chantal.vandenberg@bodleian.ox.ac.uk) if you would like propose a topic.

Sackler 101: Offsite deliveries

 

If there is one thing that libraries in Oxford are always short of, it’s space. The Bodleian Libraries receive around 1,000 new items per working day and now hold more than 13 million in total. This means ever more publications are vying for limited space on open-access shelves at individual libraries such as the Sackler.

Over the years, the Bodleian Libraries relieved some of this pressure by storing books in a variety of places. These ranged from below ground in the centre of Oxford itself, to offsite facilities at Nuneham Courtenay (5 miles outside Oxford) and even a disused salt mine in Cheshire. These were replaced by a new large-scale Book Storage Facility (BSF), which opened in 2010 after a three-year build and the Bodleian’s biggest ever book move, which you can read more about here.

Situated on the outskirts of Swindon, the BSF is designed to house and conserve less-frequently-used items, while making them available to Bodleian Libraries’ readers on request. As a trainee on the Bodleian Libraries Graduate Trainee programme, I visited the BSF earlier in the year. This was a fantastic experience that really helped me appreciate the logistics involved and see how the Sackler Reader Services team fitted into the bigger picture.

 

The scale of the storage shelves at the BSF.

 

When you enter the main storage area at the BSF, the scale of it strikes you immediately. The building itself is huge, resembling an aircraft hangar from the outside. Inside, the shelving units are 11.4m tall in aisles 71m long, making a total of 230km of shelving. Every book or item is stored with others of the same dimensions, so they fit into archive-standard boxes that look like long magazine files. Every shelf, box and individual item has its own barcode so items can be tracked.

 

Each shelf, box and book is barcoded.

 

The BSF’s computer system is vital to the logistics of books entering and leaving the facility without being ‘lost’. The system logs book requests that Bodleian readers place via SOLO and calculates the most efficient order for ‘picking’ the requested items on any given day. The BSF staff work through the list in order, fetching the books and scanning each one with a handheld device as they go. They do this using machinery that is part forklift truck and part cherry-picker, which can move down the aisles swiftly (but safely) and enable staff to reach the top of the high shelves.

 

The machinery used to access the highest shelves.

 

Once all the books have been fetched, BSF staff sort them according to which library they have been requested to arrive at, such as the Sackler. Staff put into each book a computer-generated white slip identifying the destination library and reader, and pack them into blue crates. A dedicated Bodleian delivery team then delivers them by van.

The BSF deliveries are an important part of the work done by Reader Services staff at the Sackler, with two deliveries coming in each day. Each delivery consists of multiple crates (with ten or more crates during peak demand in term time). While still helping readers with circulation and enquiries, staff at the desk make it a priority to process the delivery efficiently to help readers have access to their requested books as soon as possible.

To do this, we unpack the crates and scan each book in before putting it on the reservation shelves behind the desk ready for collection. We also add a friendly green slip reminding readers that the books must be returned to the desk when not being consulted.

 

Unpacking the delivery crates.

 

As with normal loans, each book has a due date for return to the BSF. The BSF computer software generates a list of due books and sends it to us every morning. We take each book on the list off the reservation shelves, scan it using the computer again, take out the green slip to be reused, and then pack all the books into crates to be collected by the delivery team and driven back to the BSF.

 

 

Art, archaeology and architecture books — the primary areas of study at the Sackler — are notoriously heavy. As a result, our deliveries are consistently heavier than other libraries’ and are a serious manual handling issue. Tuesday mornings are when we receive the longest lists of books to return to the BSF. On one term-time Tuesday morning, I counted and weighed the books we returned to the BSF so we could get a snapshot of the kind of materials people are ordering to our reading room. That morning, we sent back 58 items which weighed 38.57kg in total (meaning the average weight was 0.65kg), with the heaviest weighing 2.48kg and the lightest, a small pamphlet, just 0.01kg. As for the books coming in, our highest number of crates to reach us in one afternoon’s delivery was fourteen.

The BSF delivery system makes available for readers a huge variety of items, and it is always fascinating to see what has been ordered. While many of the items are directly related to the subjects covered by the Sackler’s open-shelf collections, some items are on more unexpected or intriguing topics, as demonstrated by the images in this post.

 

 

 

The deliveries are a great daily reminder that readers are working on cutting-edge research topics, and using the Sackler Library as a preferred working space – not just a place where books happen to be housed. For me as a trainee, it also reinforces the idea that a vital aspect of librarianship is enabling and extending people’s access to the resources they need.

Emily Pulsford
Graduate Trainee Librarian

Sackler 101: Sunday Opening . . .

 

. . . Research and Study in the Sackler Library on Sundays!

 

 

 

New Sunday opening hours, 2018

 

One of the aims of the Sackler Library’s blog is to provide insights into behind-the-scene activities that enable readers to conduct Sackler-based research and study throughout the year. This, our first contribution to the Sackler 101 series, discusses the introduction of Sunday opening, tells how it came about, and reports on reader response.

At 12:00 noon on 14 January 2018, the beginning of Hilary Term, the Sackler opened on a Sunday for the first time. Planned as a soft launch, and despite minimal advertising, by the time the Library closed at 18:00 the reader count had reached fifty-five and the Sackler had established itself as the University library with the longest year-round, staffed opening hours:

M-F         09:00-22:00
Sat          11:00-18:00
Sun         12:00-18:00

Within seconds of circulating to various student groups the announcement about Sunday opening, we received email responses such as the following:

“THIS IS BRILLIANT!!! The best news to arrive in my inbox yet! Thank you soooo much!”
“Now might be a good time to reiterate how grateful I am to you all for [. . .] actively working to improve it and extend its opening hours!”

Other comments arrived via our Twitter account — for example:

“Sackler Library opening 12-6 on a Sunday is life-changing.”

Once the inevitable concerns about the new initiative had been dispelled, one almost forgot that this was anything other than business as (weekend) usual – with a similar range of library services on offer as on Saturdays.

Although library operations ran smoothly that first day, Sunday opening at the Sackler had been several years in the making and not without challenges. Given that many colleges have provided 24/7 library access for years, it may seem puzzling that the Bodleian Libraries didn’t have longer opening hours more generally. (Indeed, the demand for Sackler Sunday opening dated back a decade or more.) But, then, access to college libraries is relatively easy to manage and regulate, even when there are no staff present. Spaces are smaller and are familiar to their readers (college members only). By contrast, the Bodleian Libraries estate is made up of some extremely complex buildings and collections, accessible to University-based readers and many others too, and thus it is more difficult for readers to navigate their complicated structures unaided.

So what changed?

The results of a Bodleian Libraries Reader Survey in 2012, together with various smaller consultations around the same time, made it clear that one of undergraduates’ and graduate students’ most pressing needs was increased opening hours. Subsequent financial pressure caused any plans to be shelved at that time. By 2017, however, a further Reader Survey made it clear that the need still existed and resulted in a key aim of the Bodleian Libraries Strategy 2017-2022: ‘We will improve access to highly used hub libraries by increasing opening hours to better reflect user requirements, focusing especially on weekend and vacation hours.’ (Key strategic goal 3: Access, engagement and outreach.) It was obvious that the Sackler, with its already generous year-round opening hours, its wide-ranging collections addressing the research, study and teaching needs of multiple departments and faculties, was a natural candidate for extended opening. We decided, therefore, to introduce Sunday opening asap, and that it would run, initially, on a two-year trial basis.

In order to make Sunday opening a reality at the Sackler, a number of mechanisms needed to be in place. The library’s entry and alarm system had to be reprogrammed, web pages and other signage updated, departments notified. In parallel, new job descriptions were needed, and additional library assistants had to be recruited and trained. As on Saturdays, the Sunday Reader Services staff provide basic assistance to readers (more complex queries are referred to specialist staff), carry out reshelving and stock maintenance, and are also engaged in project work.

Since Sunday opening began, word has spread and the number of readers using the library has increased week-on-week. Within one month of opening, the Sunday reader count already stood at 135. Reader numbers for the corresponding Saturdays, moreover, do not appear to have been significantly affected. Inevitably, vacation figures have been lower, but still not that far below 100.  

Judging by its current success, it seems unlikely that Sunday opening will end after the two-year trial.

Frank Egerton
Operations Manager