Questions about library services or resources: Use the Live Chat service

Do you have questions about our library services or resources? Do you need assistance with tracking down materials you can access remotely? Use the Bodleian Libraries Live Chat service, available via SOLO, LibGuides or Bodleian Libraries contact pages. It is currently expanded to be available 7 days a week, 9am-7pm on weekdays and 10am-7pm on weekends. 70 library staff are keeping the service going remotely and staff Live Chat in 1 hour sessions. To give you an idea of how popular it is, between 17 March (when it was announced that we were to close) and the 5 April, 425 enquiries have been answered.  So any questions, just ask us.

 

Ways you can contact us for assistance

The Social Science Library may be physically closed but you can still get in touch with us.

As our staff are primarily working from home, please contact us by email in preference to telephone if possible.

If you are only able to contact us by phone, leave a voicemail message at +44 (0)1865 271093. Staff are checking messages regularly and will endeavour to get back to you as soon as possible.

To contact a specific member of staff (such as your Subject Consultant), see our full staff contact list here.

You can also contact us via our social media channels, through Facebook and Twitter.

Need assistance with locating an item or eResource on our catalogue?

Use the Live Chat functionality within SOLO to talk to a staff member. The service has been expanded to be available 7 days a week, 9am–7pm on weekdays and 10am–7pm on weekends.

Staff can assist with finding library materials and resources and advise what to do if you can’t find an item you can access remotely.

 

SOLO Live Chat: An online help service for your SOLO and Library related queries

 

Need assistance with using our library catalogue SOLO or have any other library related queries? Use the Live Chat function on SOLO to ask any questions you may have. You’ll find the Live Chat tab located to the right of the SOLO home page. Live Chat is staffed from Monday to Friday, 9am to 5pm.