Welcome to all our new readers: Here are some tips to help get you started

2 Library staff standing in the SSL entrance area in front of a noticeboard saying New to the SSL? Here are some tips to help get you started.

Infographic of a person using a laptop with a phone, pens and a keep cup next to them. An open notebook lists info that can be found on the SSL website. At the top are the words 'Visit the SSL website to find all the key information you need.

Take a look at the SSL webpage for all the key information you will need to get started using the Bodleian Libraries.

Image of a mobile phone with the Live Chat box image on it. The words on the image say 'Get assistance via SOLO Live Chat, for help with finding and using items on our library catalogue. Staffed Mon to Fri 9 to 7.

Get assistance with using SOLO via the Bodleian Libraries Live Chat service. During staffed hours (see above) just type your query into the Live Chat box to the right of the screen and a staff member will reply.

Image with the words SOLO TOP Tips.

You may also find the SOLO Top Tips video tutorial useful to view (click image above).

Hand holding a mobile phone touching a screen. The words Visit the Subject and Research Guides website are at the top. The words How to Guides, Subject Guides and Training Guides appears underneath.

Visit the Subject and Research Guides website for an array of how to guides on key library services such as how to print, copy and scan (PCAS). There is also information on online training courses you may find useful to attend (Bodleian iSkills)

Infographics of a person at a desk with a question mark above them and a person at the library issue desk to provide info. The words Questions? Need some help? Ask a member of staff appear at the top.

Still have questions? Need some help? Talk to our friendly library staff, who will be happy to help with any queries you may have. Speak to us in person at our Issue Desk or you can contact us via phone (01865 2-71093) or via email.

Welcome to all our new readers

Welcome to all of our new readers!

Take a look at our Getting Started webpage for all the key information you will need to get started using the Bodleian Libraries. Find out how to search our library catalogue (SOLO), how to make sense of your reading lists and much more …

Get assistance with using SOLO via the Bodleian Libraries Live Chat service. During staffed hours (see above) just type your query into the Live Chat box to the right of the screen and a staff member will reply.

You may also find the SOLO Top Tips video tutorial useful to view (click image above).

Visit the Oxford LibGuides website for an array of how to guides on key library services such as how to print, copy and scan (PCAS). There is also information on online training courses you may find useful to attend (Bodleian iSkills)

Still have questions? Need some help? Talk to our friendly library staff, who will be happy to help with any queries you may have. Speak to us in person at our Issue Desk or you can contact us via phone (01865 2-71093) or via email.

Questions about library services or resources: Use the Live Chat service

Do you have questions about our library services or resources? Do you need assistance with tracking down materials you can access remotely? Use the Bodleian Libraries Live Chat service, available via SOLO, LibGuides or Bodleian Libraries contact pages. It is currently expanded to be available 7 days a week, 9am-7pm on weekdays and 10am-7pm on weekends. 70 library staff are keeping the service going remotely and staff Live Chat in 1 hour sessions. To give you an idea of how popular it is, between 17 March (when it was announced that we were to close) and the 5 April, 425 enquiries have been answered.  So any questions, just ask us.

 

Ways you can contact us for assistance

The Social Science Library may be physically closed but you can still get in touch with us.

As our staff are primarily working from home, please contact us by email in preference to telephone if possible.

If you are only able to contact us by phone, leave a voicemail message at +44 (0)1865 271093. Staff are checking messages regularly and will endeavour to get back to you as soon as possible.

To contact a specific member of staff (such as your Subject Consultant), see our full staff contact list here.

You can also contact us via our social media channels, through Facebook and Twitter.

Need assistance with locating an item or eResource on our catalogue?

Use the Live Chat functionality within SOLO to talk to a staff member. The service has been expanded to be available 7 days a week, 9am–7pm on weekdays and 10am–7pm on weekends.

Staff can assist with finding library materials and resources and advise what to do if you can’t find an item you can access remotely.