The Bodleian Libraries’ new Scan & Deliver service allows you to request scans of sections (eg, articles/chapters) from items located in our Book Storage Facility; the scanned sections are then emailed directly to you.
Who can use the service?
All current University of Oxford academics, students and staff. At the moment the service is not open to external readers (library card holders).
How much does it cost?
£4.75 per request, payable via your PCAS account.
How long will it take for my scanning request to arrive?
Usually within 24 hours, excluding weekends and University closed days.
How do I use the service?
- Sign on to SOLO with your single sign-on
- Find the item that you want scanned
- Click on ‘Location‘ then ‘Scan & Deliver‘ which appears under ‘Request Options‘
- Your request will be processed and your item will be emailed to you within 24 hours
For further information ask a member of library staff or visit: http://www.bodleian.ox.ac.uk/services/scan-and-deliver.
It looks like the problem that was affecting stack requests for books in the VHL stack has been fixed. Please do let us know if you continue to have difficulties so that we can both get books up for you and also report back to the Systems Team to make further adjustments if it turns out more work is needed.
Welcome back to anyone returning to Oxford after the summer! If you have been away, you may have missed the fact that over the summer, the Bodleian Libraries moved to a new library system. There is now a new version of SOLO which will allow you not only to search for books, journals and other resources, but which you can also use to place stack requests, and check and renew your loans. The old OLIS interface is no longer available, either for searching the catalogue or for these functions.
There is an online guide available to help you both with searching SOLO and with managing your account: http://libguides.bodleian.ox.ac.uk/solo
The online guide includes step-by-step instructions and video tutorials on:
- Logging on
- Placing stack requests and reservations
- Renewing your books
Using the e-shelf
If you need more help, the Bodleian Libraries are also running training sessions throughout Michaelmas Term. See http://www.bodleian.ox.ac.uk/services/training/solo-workshops for more information and dates.
Resetting your password (for library PCs, wireless network, SOLO for non-University members)
You can now reset your library password yourself using an online form at: https://register.bodleian.ox.ac.uk/cgi-bin/rescue.
New system bugs
As with any new system, there are a few things which aren’t working smoothly yet. Our systems team is working hard with the software supplier to get everything fixed as soon as possible, but in the meantime you may come across the following problems:
- Stack requests for books in the VHL stack: Some readers are currently unable to place requests for books in the VHL stack via SOLO. If you find this affects you, please ask us and we will place the request on your behalf.
- VHL stack displaying as ‘remote store’: Please be assured that our stack has not moved! VHL stack books are still on site, even though on SOLO they will say ‘remote store’. We hope to be able to change this.
- VHL books displaying as loans, even when they’re not: Many of our books now say ‘standard loan’ on SOLO. Unlike other libraries, this does not mean they are borrowable! We hope to be able to change this too.
- Problems ordering multivolume works: There have been difficulties placing stack requests for books which have multiple volumes or journals. If you are having difficulty, please ask staff and we can put the request in for you.
- E-shelf data: Any records which you saved to your e-shelf should have migrated, but a few went astray on the way. If you are missing your e-shelf data, let us know and we can ask the Systems Team to restore it for you.
If you come across any other problems, or are having difficulty using SOLO, please do ask us and we will do what we can to help you!
It is now possible to reset your own library password, to use to log on to library PCs, the Bodleian Libraries wireless service, and (for non-Oxford University members from tomorrow onwards), SOLO to place stack requests and check your record etc. You can do this via an online form at https://register.bodleian.ox.ac.uk/cgi-bin/rescue. There is an online guide available to walk you through the process at: http://libguides.bodleian.ox.ac.uk/library-password, but staff will still be able to reset passwords for you if you have problems with this method.
An update on what will happen to stack requests once the new library system comes in:
Stack requests already called up to libraries
These will remain on reserve in the reading rooms until Monday 1st August. This should give you time to renew your stack books on SOLO to keep for longer if you so require, otherwise any books you currently have called up will be returned to the stack from that date.
New stack requests
Assuming all goes well with the last few bits of the implementation over the next couple of days, you should be able to start ordering books from the stacks again from 9am on Friday 22nd July. Stack requests, like all other library functions, will now be placed via SOLO. See the SOLO online guide for information on how to do this.
The Bodleian Libraries have put various things in place to help support readers during the OLIS downtime. Please note that OLIS crashed yesterday and is currently still down; we should find out shortly whether it will be resurrected today before the scheduled downtime begins. I should underline that this unforeseen crash is completely unrelated to the switchover to the new system, and our systems people are working very hard to restore access today.
Obtaining material held in the Bodleian stack
If you need to get hold of books that are in the Bodleian stack over the next week (and are unable to wait until the new library system is up and running on Monday 18th), there is a dedicated ‘just-in-time’ team available who are there to try and locate alternative copies of books and journals which are unavailable during the downtime. You can contact them via an online form at: http://www.bodleian.ox.ac.uk/about/projects/book-moves/just-in-time-request-form.
If you are not familiar with SOLO, and are having difficulty finding things, there is now a live online help service available from the SOLO main page. This will be staffed 9am-5pm, Monday-Friday, throughout the downtime, for any questions you may have or to help you with searching SOLO. There is also an online guide to SOLO, which should show you how to do most things.
Further questions or help
The Bodleian Libraries email address for questions relating to the downtime is firstname.lastname@example.org. You can of course always contact library staff in any library as well, and we will all do our best to help you during the transition.
An update on a few things relating to the ongoing changes and improvements in the Bodleian Libraries:
Gladstone Link opening Tuesday 5th July, 12.00pm
The Gladstone Link, a new area for readers, will open at 12:00 on Tuesday 5th July. The Link will connect the Old Bodleian Library and Radcliffe Camera reader spaces and will be accessible from both these buildings. It will offer work spaces and the books there will be available on the open shelf. You will be able to identify books held in the Gladstone Link by the shelfmarks beginning (UBHU).
System downtime, 8th-18th July: Limited fetching service for stack requests and help to locate alternative copies
The Bodleian Libraries will now be offering a limited fetching service for stack requests during the period of downtime from 8th-18th July. However, you are still advised to get your requests in as soon as possible, and before the system is taken down at 5pm on 7th July. Any books which are up at any reserves within the Bodleian Libraries will stay up throughout the downtime.
If you are having difficulty getting hold of material during the downtime, there will be online support available from the Bodleian Libraries’ website from 7th July, which will help you locate alternative copies of books and journals which are unavailable. As ever, if you have any questions or need any help, you are always welcome to ask us!
Book delivery times
We’ve had confirmation of the times when the Bodleian van will be calling at the VHL, until at least December. Our morning delivery will now be at around 9.45am and afternoon delivery around 3.15pm.
As the date for the switchover to our new library system approaches, this is a reminder to place any requests for books you may want from the Bodleian stacks during the downtime (8th-18th July) as soon as possible. The absolute last date to place requests is Thursday 7th July, but if you want to guarantee that your books get delivered to the reading rooms before then, you should put your requests in now!
The printer which produces our stack request slips (which tell us when a reader has requested a book from the VHL stack) has stopped working today. We have reported it to IT support and hope it will be fixed soon, but until then we will not get notified if anyone places a request for a book from our stack. If you would like to call up books, we can still do so manually – please come into the library and ask at the desk.
With the move of periodicals to the new Book Storage Facility at Swindon, there is a change to the way in which these should be ordered. The catalogue entry on OLIS for periodicals in Swindon will list each individual section available to order. Each part required needs to be ordered separately by selecting the appropriate section from the list, rather than using the “unlisted part” option.
As some periodicals are yet to be moved to Swindon, it is not currently possible to remove the “unlisted part” option; this may still appear on catalogue entries where all the individual sections are listed. Using the unlisted part option where all sections are listed will lead to the cancellation of your request, as the request generated cannot be recognised by the system. Please consult staff if you need assistance ordering periodicals.